eventim.hr is not the promoter of the events offered and is therefore not liable for the refund of ticket money. However, we do our best to ensure the security of ticket money and therefore normally use the following procedures:

In the case of a cancellation the ticket price excluding all fees (e.g. delivery fees, service fees) will be refunded to the customer.

• The tickets were bought by phone, from our home page www.eventim.hr or from the home page of one of our partners:

  Payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account.

  Other methods of payment: Please inform us at info@eventim.hr or by telephone at +3851 655 28 60 of your bank account number (bank code, account number) so we can transfer the amount to your account.

• The tickets were bought at one of our eventim centers:

  Please return the tickets to the respective eventim center. You will then receive the amount in cash or it will be transferred to your account.

• The tickets were bought in an eventim.hr outlet.

  Please return the tickets where they were bought.

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In the case of postponement or relocation, you can return the tickets. The ticket price excluding all fees (e.g. delivery and service fees) will be refunded.

• The tickets bought from our home page www.eventim.hr or from the home page of one of our partners:

  Please return the tickets with an accompanying letter registered to the following address:

  Eventim d.o.o.
  Kupinečka 4
  10 000 Zagreb

  Payment made by credit card or debit transfer will automatically be refunded to the credit card/bank account. By other methods of payment please inform us in the accompanying letter of your account number (bank code, account number) the amount will then be transferred to your account.

• The tickets bought at one of our eventim centers:

  Please return the tickets to the respective eventim center. You will then receive the amount in cash or transferred to your account.

• The tickets were bought in an eventim outlet (Germanos, Piccadliiy or other outlets that sell our tickets).

  Please return the tickets to the place where they were bought.

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eventim.hr is not obliged to inform the ticket owner about possible cancellations/postponements/relocations, however, we try to inform all customers as often as possible.

Possible reasons why we did not inform you about the cancellation/postponement/relocation might be:

• We don't have your contact details or we have wrong or invalid contact information.
• The promoter has not informed us early enough.

Please check as a precaution the website (www.eventim.hr) before you attend the event if there are any changes for your event. In any case, we accept no liability for transportation, hotel or any similar costs related to cancelled/postponed/relocated events.

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Tickets are security papers – for which no replacement can be issued in case of loss or theft.

If they are standing room tickets or seats that can not be positively identified (tickets were sold to customers without customer data) we unfortunately can not issue a replacement.

If they are print@home tickets the original ticket will be cancelled for a fee of € 5,- and a new one will be issued. The old ticket then becomes invalid and will not be accepted by the electronic admission control.

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Immediately after the booking process is completed, the system automatically processes it and the tickets are considered as booked and no changes are possible. Thus we ask you to contact us via the contact form rapidly.

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Immediately after the booking process is completed, the system automatically processes it and the tickets are considered as booked and no changes are possible. Thus we ask you to contact us via the contact form rapidly.

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Immediately after the booking process is completed, the system automatically processes it and the tickets are considered as booked and no changes are possible. Unfortunately it is not possible for us to cancel your booking after you have already booked the tickets. The replacement, cancellation or reclassification of the tickets is not accepted by the promoters with whom we work. The bindingness of your booking is pointed out in the general term and conditions of our company.

If you still have questions, don't hesitate to contact us via the contact form.

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We offer you the possibility to track your booking. To do so, you just need to log in the designated Login-Box. You find the Login-Box on the top of our website, located in the middle.

If you have registered successfully, you need to click on "Your data" in order to get to the next page where you will find under the point "your recent orders" the bookings you have made and their processing status:

• If you have assigned your orders to our webshop, the orders will have the status "booked/reserved"
• Orders which have the status "printed/placed at the disposal" are already forwarded to you.

Please check under "Your data" if the address for service is correct.

Once we have received your payment, the tickets will be forwarded to you on the next working day. You will receive an e mail on the date of dispatch.

Please note that because of the different transit time, letters might be late up to seven days. If you haven't received your tickets after seven days, please contact us via e mail.

If the tickets were sent within Croatia by regular mail, we would ask you to contact us via email to info@eventim.hr or by telephone under +3851 655 28 60.

If the tickets were sent outside Croatia by registered mail, we would ask you to contact your local post office. Registered mail items should be available for 3 working days. In the case that your tickets are not available there, please contact us at info@eventim.hr or by telephone under +3851 655 28 60.

If it is a print@home ticket please address your question to info@eventim.hr.

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Please check your tickets immediately after you have received them. Check if you really received the right tickets and the right amount.

If you notice a wrong delivery (wrong seat category, wrong event, wrong date, ...) contact us via the contact form. We will get in touch with you as soon as possible.

After you have sent the wrong or incorrect tickets back, you will receive the right tickets through a replacement delivery.

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In this case, please contact us via the contact form. We will get in touch with you as soon as possible in order to decide how to further proceeding with this problem.

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Please contact us via the contact form if an error occured during your booking. We will get in touch with you as soon as possible in order to solve the problem.

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eventim.hr is responsible for the reservation, booking and delivery or provision of advance sale tickets. Therefore we charge advance sale and delivery or provision fees. Very often the ticket price without any fees is given on the official home page of the event.

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The final amount you have to pay for the ticket is made up of the printed ticket price*, the booking fee (incl. all other fees which are related to the booking and the reservation of the tickets) per purchase order and the selected type of delivery.

Please note:
If you have booked additionally to the tickets "eventim CareFreeService" - the special right of withdrawal - we display the additional costs in the booking fee which you can find on your bill. "eventim CareFreeService" can't be shown explicitly on the bill but during the booking process.

*In order to offer our customers a huge range of events, we also sell tickets from other ticketsystems or tickets which are bought in addition from resellers. That is the reason why there are a few events where the ticket price which is printed on the ticket is not the price you have paid in order to purchase the ticket. In some cases, the event promoter does not want the fees to appear on the ticket. Please note that in this case, the printed price on the ticket is the prize without any fees included.

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eventim.hr is responsible for the selling of the tickets and doesn't guarantee a refunding of the amount paid if the event was cancelled. However, we try to contact the event promoter in order to dispose him to refund the money. In the case of a payback you will get the whole amount which is specified on the ticket.This amount normally includes all of the fees which have been paid. Extra fees which might occur (changes of the price through the event promoter, additional charges, forwarding expenses, etc.) won't be refunded by eventim.hr

The transmission/depositation is a supply of services which has no connection to the selling of the tickets. For this reason extra costs which might occur can't be refunded in any case.

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Please contact us via the contact form in order to decide about the further proceeding.

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Please check if our confirmation e-mail has not ended up in the spam folder. It is also possible that you did not receive a confirmation due to a wrong e-mail address or other reasons.

In this case, please contact us via e-mail. Provide your complete name, the date of your order and which event. We will then inform you if your order was received or not.

You also have the possibility to check your ticket reservations when you log in. If your reservation doesn't occur in "your recent orders," please book your tickets again.

If you still have questions, please contact us via the contact form.

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Please contact us via the contact form. We will get in touch with you as soon as possible in order to decide about the further proceeding.

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If you are not sure if you entered the right delivery address, you can easily check it under "your data".

If you wish to change the delivery address click on "process". You now have the possibility to enter up to 5 delivery addresses or to choose another address as your standard delivery address. With the link "back to the shopping process" you come back to the last step of your order. Confirmation of your entries is made by clicking "proceed".

Please note that when your delivery address is wrong you need to change and actualise it urgently. If you don't do so we can't guarnatee you a smooth delivery process and we are also not responsible for any problems which might occure due to a wrong delivery address.

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eventim.hr provides tickets and is not responsible for the quality of the event. The entire organisation of the event, the localisation of the seats and the determination of the prices is the job of the event promoter and has nothing to do with our work.

If your booking is obviously not correct we kindly ask you to inform us via the contact form. We will get in touch with you as soon as possible via e-mail in order to solve the problem.

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If you have forgotten your password simply click "log in" on our homepage and next to the log in area there appears the prompt "forgotten password?" You then receive an e-mail at the designated e-mail address with instructions of what to do.

For data protection reasons eventim.hr does not send passwords via e-mail in this case you receive a code (link) with which you can reset or change your password.

If you have further questions, don't hesitate to contact us via the contact form.

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To change your e-mail address, log-in to our homepage or, if you are already logged in, click on "my account". Here you can change your e-mail address at " change e-mail address". Afterwards you will receive an e-mail which will be sent to your new e-mail account. Don't forget to click on the link which is denoted in the e-mail you will receive from us in order to confirm your changes.

For further questions please contact us via the contact form.

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Your Log-In consists of your e-mail address and your password. If you forgot your password, you will find help in "Forgot password". The link can be found below the Log-In box.

For further questions contact us via the contact form.

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Please keep your personal account always up to date. You can easily change your information under "your data" in your account.

For further questions please contact us via the contact form.

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You have the possibility to book more than one event. In this case you just need to choose the events you want to visit and put the tickets into your shopping cart. If you want to buy further tickets, you just need to click on "other events", choose the events you would like to visit and put them as well into the shopping cart.

Please remember that your tickets are reserved for only max. 23 minutes in your shopping cart.

After you have purchased all the tickets you want, just click on "next " in order to proceed and complete the booking

For further questions, don't hesitate to contact us via the contact form.

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You can only pay with a coupon in centers which are operated by Eventim or in a ticket agency as well as via the telephone +3851 655 28 60

„Here“ (link) [[Please provide link to nolock]] you find a general overview about all ticket agencies in Croatia. (local agencies)

For further questions please contact us via the contact form.

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You can log in for the purpose to check your orders.

Please use the Login-Box which is located on the top of the website to sign on with your email address and your chosen password. After you have signed on successfully you just need to click on "Your recent order" to see how your bookings develop and what you have already booked.

For further questions please contact us via the contact form.

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Now you have the possibility to tell us your opinion. Do you have suggestions, complaints, proposals? What can we do better? We want every customer to find the information he/she needs and we set a high value on the smooth process of booking. We are looking forward to your messages!

We guarantee that we will take your suggestions and complaints seriously because your opinion is very important to us.

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You can find all information about the time, prices and the location on our homepage: www.eventim.hr

If you couldn't find your designated event, please check our webshop regularly. Because of the contionous extension of our offers it might be that your designated event will soon be on sale.

Don't ever miss an event again! With eventim Next you will be informed regularly if there are any new information about your favourite artist and events. Register now and get information about the start of the pre-selling: www.eventim.hr

If you are already in the possession of the designated ticket, you also find all the important information about the date of the event and the location on the ticket itself.

If there is a change of the date or location of the event you will find all the necessary information under "news cancelations" on our website. We also try to inform you about changes via e-mail. Please check also the other sources of the internet through search engines or get information about possible changes on the website of the event.

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We hope that the answers above helped you to answer your questions.

If you have further concerns, please check the FAQs.

If you still want to contact us personally, just click on the link below.

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